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The 3 second pause rule I picked up from a customer service blog actually helps me spot bots
I read a post on a customer service blog about how chat bots answer in under 4 seconds almost every time, while real reps pause for 8 to 15 seconds to look things up. I started watching for that gap in my own DMs and it held up way more than I expected. Out of 20 replies I checked last week, 14 of the fast ones had that same stiff opening line about being happy to help. The slow ones usually had a typo or asked me a follow up question first. It is not proof of anything, but it is a decent first filter before you dig deeper. Has anyone else measured response times like this, and did the fast repliers turn out to be bots or just fast typers?
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