Vent: That support chat script read more bot than human

Ngl, I called my internet provider yesterday about a signal drop, and the agent kept repeating my exact words back to me like a echo. Even when I said 'my modem's light is blinking orange', they typed back 'your modem's light is blinking orange' before giving a canned fix. Has anyone else noticed support scripts getting this robotic, or was I just unlucky with the 14 minute hold time?

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wendy_lee4812d ago

That "your modem's light is blinking orange" bit sounds like they've got a voice bot script cobbled with a human name slapped on top.

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