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Update: A client in Springfield insisted their 8-year-old PC was 'just slow', not broken
It had a failing power supply and a CPU cooler clogged solid with dust, but they refused the full repair. How do you handle a customer who only wants the cheapest possible fix?
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wader719d ago
Used to push full repairs, now I just quote the band-aid fix.
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cole_murphy9d ago
But man, wader71, that band-aid fix just kicks the can down the road. You're setting the client up for a bigger, more expensive failure later, and then they'll blame you when it all falls apart. Giving them the full picture, even if it costs more now, is the honest way to handle it. It builds trust and saves them money in the long run. Just quoting the quick fix feels like you're hiding the real problem.
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beth1479d ago
Honestly depends on the client's budget and goals though. Some folks just need the roof to last another year before selling, so a full repair is overkill. The key is laying out both options clearly so they can choose.
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