Detailed records can really change how management sees a problem. An article I read said bosses might not know how often something happens until it's on paper. The log idea from the other comments is spot on because it turns your feelings into facts. When you have dates and client names, it's harder for anyone to say you're just complaining. Take that list to someone higher up, and be clear about how it hurts client comfort and your work. Stick with it because your peace at work matters for doing good color jobs.