Vent: client said 'you saved us 20 grand' and I almost didn't send that invoice
Had a call with Marcus, the ops lead at a 60 person logistics shop in Columbus, and he told me our little onboarding checklist killed their biggest billing headache on the first try. He said it straight: 'we were about to drop $20k on a consultant and you handed us the fix for your hourly rate.' Still feels weird being the cheap option that works. Anyone else deal with clients who undervalue themselves more than you do?