The death of the paper order form in our supply chain
I remember back in 2006, every single order I placed with our main parts distributor came on a triplicate carbon form. You had to scribble the part numbers by hand, call it in, and pray the person on the other end read your 7's correctly. Now it's all through a web portal, and I can track a shipment down to the warehouse shelf in real time. We switched over fully around 2012 when our rep retired and his replacement basically forced us onto their online system. The old way felt personal, but I sure don't miss the misprints or the wait times. Has anyone else's long-term vendor relationships changed that dramatically in the last fifteen years?