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Shoutout to the MSP guy in Tulsa who told me to stop bundling support into my flat rate
Three years ago I was pricing every HVAC job with support baked in, and my margins were thin because two clients ate up half my week in phone calls. He told me to split it out as a separate line item at $150 a month, and I thought it would scare people off, but seven of my nine regulars signed on without blinking. Has anyone else had good luck pricing support on its own instead of hiding it in the main rate?
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