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Why does nobody talk about the customer who insists they know more than you?
Had a guy in Austin last month argue that his malware was just a Windows update, and when I showed him the rogue process he still told me to run it anyway, how do you handle someone who won't let you fix their computer?
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anthony76314d ago
So did you actually run the malware to prove him wrong or just walk away? I feel like sometimes you gotta let people learn the hard way or they'll never respect the work. What's the most stubborn client you've dealt with?
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colethomas14d ago
You ever been dead wrong about something and it took getting burned to figure it out? I used to be all about that "let 'em learn the hard way" mindset, thought it was the only way people would respect what you do. But then I had this one client who was so stubborn he wouldn't even let me explain why his setup was vulnerable. I basically had to walk him through a real email scam that hit his inbox to make the point, and it was the first time he actually sat down and listened. That moment made me realize that some folks just need a softer approach, not a lecture or a lesson in disaster. I still think you gotta pick your battles, but watching someone finally connect the dots without getting hacked is more satisfying than being right.
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jennifer_jones1714d ago
@anthony763 I've been in that spot before where you're just done trying to convince someone. With my most stubborn client, I didn't run the malware, but I did screenshot a real phishing email that was sitting in their spam folder and walked them through every red flag in plain language. They finally got it because they could see the thing was actually targeting them, not some theoretical threat. The trick was making it personal without making them feel stupid, which is a real balancing act. After that they actually started treating security like it mattered, so I'd say it worked better than letting them crash and burn. Sometimes showing people the evidence right in front of them does more than any lecture could.
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