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Back when elevator fixes came with a side of conversation
I've been doing this job for a long time now. When I started, you'd often learn about a tricky issue by chatting with the building staff while on site. They'd tell you about little sounds or habits the elevator had that no sensor would pick up. Now, we mostly get work orders from a computer and go straight to the machine. It gets the job done quick, but you lose that personal touch. I think those talks helped us understand the whole system better. It made the work feel more connected to the people using it every day.
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joelrivera9h ago
That bit about "little sounds or habits" is key... those talks weren't just friendly, they were a kind of early warning system. A super might mention a new rattle only on rainy days, hinting at a seal issue a diagnostic check would never flag. We’re fixing what’s broken now instead of what’s about to break.
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stone.evan5h ago
Remember my friend whose super mentioned a new rattle on windy days? That loose bracket would've caused real damage if nobody had spoken up!
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the_brooke9h ago
Consider how it cuts the building staff out of the loop too. They used to be part of the fix, and now they're just a door to walk past. That makes them care less about reporting anything they do notice, because why bother? You lose their buy-in, and then you're just fighting the whole system alone.
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