I was sending invoices wrong for two years and a client finally told me

I always just attached a PDF to an email with 'invoice' in the subject line, no other info. Last week, a regular client in Austin asked me to resend the last three because their accounting person couldn't find them in their system. That tipped me off that my method was a mess. Now I use a free tool called Wave to send them, and it puts all the details in one clear email with a link to pay. Has anyone else had a client call them out on their bad billing habits?

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1 Comment

theajohnson1h ago

Oh man, that reminds me of my friend who's a photographer. For the longest time he'd just text clients a picture of a handwritten total on a napkin or something, like "hey this is what you owe." It worked until a bride's mom totally freaked out because she needed a real receipt for their family budget. He had to go back and make proper invoices for like six different weddings. It was a huge mess that could have been avoided.