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Customer told me to replace parts that weren't broken, I refused, now I'm second guessing
Last Tuesday I got sent to a condo in Naperville for a fridge that wasn't cooling. Turns out the condenser fan motor was seized, simple swap. But the homeowner starts telling me I should just replace the whole compressor because he read online that fan motors dying means the compressor is next. I told him that's not how it works, the compressor was pulling normal amps and the fridge held temp until the fan quit. He kept pushing, said his last repair guy did a full system change out for the same issue and it cost him $900. I finished the fan motor replacement in about 40 minutes, charged him $180 for the part and labor, and he still looked skeptical. So now I'm wondering, do you guys talk customers out of unnecessary work or do you just give them what they want when they're convinced? I figure being honest keeps my name clean, but some days it feels like I'm leaving money on the table for no reason. Has anyone else had a customer argue against the cheaper fix? How did you handle it?
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ward.anna1mo ago
Customer was ready to drop 900 bucks on a compressor because his last guy already did it, so clearly he thinks that's just the fridge tax. I wouldve been tempted to say "sure, I can do that for 900, but its like replacing your whole car because the tire went flat." You did the right thing, but next time just hand him the fan motor and tell him to chuck it at the wall if the compressor dies within the year.
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