Question about the right way to handle a customer's old fridge
Last week I was on a call in a suburb near me, a 20 year old fridge with a bad compressor. I told the guy straight up, a new compressor plus labor would run him about $600, maybe more. He got real quiet, then said he could buy a whole new basic fridge for $800. I laid out the facts, the old one was built like a tank but the repair cost was high. This got me thinking back to a job 3 years ago, same deal but the lady insisted on fixing her 1990s model. I spent 4 hours on it and it's still running for her today. So here's the debate, do you push for the repair on the old workhorses knowing the cost is close to new, or do you just tell them to replace it? I feel like we're the only ones who know the real quality difference. How do you guys handle this talk?