Spent 3 hours chasing a rattle that was just a loose bolt in a door panel

Customer said it was coming from the dash, but it was a 10mm that fell behind the speaker. What's the most misleading noise diagnosis you've gotten from a client?

4 comments

4 Comments

mia_baker17d ago

Honestly though, sometimes the customer is the best tool you have. They live with the car every day and hear things we might miss in a quick test drive. That "dash rattle" could easily be a vibration that travels, making it super hard to pinpoint without their input. I've had folks be spot on about weird noises I would have written off.

the_wesley16d ago

My favorite is when they bring in a recording on their phone. It's always just thirty seconds of road noise and them yelling "hear that?" over the blinker.

jason_stone5916d ago

Yeah, it's like that with anything that gets used regularly. My landlord will walk through my apartment and miss the cabinet door that won't stay shut, but I deal with it three times a day. Or a teacher might not catch the specific way a textbook explanation confuses people, but the whole class knows which page makes no sense. The person in the trenches always has the real data.

phoenix_martin405d ago

But sometimes the person in the trenches is just hearing things.