Took 6 weeks to get a simple invoice format fixed

Our invoicing system started doubling line items back in March and the vendor kept saying it was a quick fix, but it took 6 weeks and 3 different support reps to actually solve it. Has anyone else had a B2B service drag out what should be a 2 day change?

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phoenix_martin401mo ago

Wow, that does sound annoying, but is it really worth getting worked up over? These vendors drag their feet all the time. Six weeks for an invoice fix is par for the course in my experience. The real question is whether the double billing actually cost you real money or if it was just a headache to look at. If it was just on paper and nobody got charged twice, then you probably lost more time complaining about it than the fix was worth. I would have just adjusted the numbers manually in the meantime and moved on. Most of these systems are held together with duct tape anyway, so I never expect much speed from support.

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