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A client's skin reacted badly to a new serum last Thursday
She came in for a regular facial, but we had just started using a different vitamin C product from a line we trust. Within minutes, her cheeks got very red and warm. I stopped right away, used a cool compress, and applied a simple calming cream I keep on hand for this. It was a good reminder to always patch test, even with products you think are safe. Has anyone else had a client react to a product that's usually very gentle?
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adamt847mo ago
My patch test fails are legendary.
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jason_stone594mo ago
Oh man, my face looked like a science experiment gone wrong after my last patch test too!
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davis.olivia7mo ago
Yeah, that's so scary when that happens. I was just reading an article about how even simple ingredients can cause a reaction if someone's barrier is already compromised from something else, like stress or a different product they used at home. It made me realize we really can't assume anything is 100% safe for everyone at every moment. Your quick response was perfect, stopping and cooling it down is key. It's a good wake-up call for all of us to be extra careful, even with the trusted stuff.
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nancy_wood7mo ago
Actually, that's why I always do a full-face test with new products on myself first. @davis.olivia makes a good point about compromised barriers, but sometimes a formula just doesn't agree with someone, no matter how gentle it's supposed to be.
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