My flower shop team argues over rush fee policies

We keep butting heads on whether to charge extra for last-minute orders. Some of us say a rush fee is fair because it covers the stress and overtime. Others worry it turns clients away and we should just eat the cost to be nice. Just yesterday, we had a funeral order come in with only hours to spare, and half the staff was annoyed while half jumped to help. I see both sides, but the confusion is slowing us down. Do you add a fee for emergency jobs, or do you take the hit to keep customers happy? I need some clear advice from folks who've been here.

3 comments

3 Comments

matthew8784d ago

A florist I follow online said they add a 20% rush charge for orders under 24 hours. This covers the overtime and stress without driving away clients who really need the service. Having a clear policy like that stops arguments and lets your team know their effort is valued.

xena5824d ago

$50 minimum for last-minute wedding flowers.

fionam114d ago

For last minute funeral orders, we charge a flat $20 rush fee. It shows we care but also values our team's time. Most clients understand and appreciate the honesty.