My take on service logs after a close call with a repeat system failure

I nearly missed a pattern in a customer's AC issues because I didn't jot down notes from my last visit. Some guys say thorough logs are key for diagnostics, but others skip them to save time. What's your method for keeping records without slowing down the job?

4 comments

4 Comments

river9536d ago

Skipping notes is how you get guaranteed repeat business. Can't say I hate the extra callback money.

karenbailey6d ago

Ah the old "break it so they call back" method. Classic move, always a solid business plan.

stone.daniel2d ago

At my last job, the manager fired a tech for skipping notes. The refunds from his mistakes wiped out any callback profit.

benn325d ago

You think skipping notes is a good plan? That's crazy lol. It might bring more callbacks, but it also ruins your rep with customers. I'd rather take a minute to write stuff down and avoid the hassle later.

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