My cousin bought a couch based on web photos last year. It arrived looking nothing like the sample, all stiff and wrong to the touch. She ended up keeping it because returns were a hassle. That whole thing made me miss touching stuff before you buy. Now I drag my husband to stores just to feel materials. Screens just don't cut it for knowing what you're getting.

Check if it's actually the product quality.

Have you checked the mod logs?

That burnt cookie smell detail got me. Can't believe someone would fix a book that's been through that much. Really shows how much a beat-up physical book can still mean to someone even now.

My brother's generic igniter died in 3 months.