@shanec61 you're not wrong that good writing beats format every time but I gotta say the format still matters. for me what changed things was realizing I don't need to binge. I can watch one episode of something like Mushishi, sit with it for a day, and that's the whole thing. no cliffhanger, no 3 season commitment. with Breaking Bad I couldn't do that, it pulls you forward whether you want it or not. so yeah the writing has to be there, but the episodic setup lets me actually enjoy it at my own speed instead of feeling like I have homework.

The one extra letter thing is brutal because your brain just skips right over it. What worked for us after a similar hit was setting up a rule in Outlook to flag any email from outside our domain that mentions the word invoice or payment. It drops those into a separate folder so nobody sees them in the normal inbox flow. Then whoever checks that folder has to match the sender against our actual vendor list before anything moves forward. The other piece is calling the vendor at a number you already have on file, never the one in the email, because that's how the really slick ones get you. Takes thirty extra seconds and it has caught two more fakes since.