Feel so bad for your crew, that's brutal. Truer words were never spoken about the frantic finish. Did they at least have enough water on site?

My Denver trip last winter I forgot my coat because I only packed a carry-on.

When I took over my team, the paperwork was overwhelming at first. I set up a simple tracking system in Google Sheets for vacation and timesheets. That cut my admin time in half, so I could focus on coaching my people. Honestly, it made the job way less scary.

Well, my own garage is still chaos but at least their shipping sounds faster than my organizing skills.

Ryanair wanted 180 quid just to check a bag last time I flew. So your buddy's story doesn't even surprise me, that's the real problem. They'll charge you more for a sweater in a lost suitcase than the ticket from London to Barcelona. The whole system is built to catch you out.