I used Arrow for two years and they were fine but it was a different tech almost every time. Switched to Monitor this spring and it's been night and day — same guy each visit, actually remembers our house and where the ant trails were. They also didn't try to push extra treatments like Arrow did with the 'whole yard mosquito package' every single time.

That bottom rail just falling apart is terrifying! Two stories up is no joke for a frame to fail like that. Good thing your partner was right there to grab you.

Dave's idea was GENIUS. My old shop had a guy who was the same way about cable management, saved our butts more than once.