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Pro tip: A customer's complaint about my brake job changed my whole process
A regular came back two days after a pad and rotor swap on his Ford F-150, saying he heard a faint grinding noise when backing up. I rechecked everything and found I'd missed cleaning a tiny rust ridge on the inside of the hub face, which was just kissing the new rotor. Now I wire wheel every hub surface before installing, even if it looks clean. What's one small step you added after a complaint that actually fixed a problem?
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wilson.olivia25d ago
Forget the wire wheel, just tell the customer to only drive forward. Problem solved.
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the_jessica25d ago
Read a tech bulletin about that exact noise. It said some wire wheel designs can actually cause the pad to drag a bit going backwards. The fix was a revised pad shim kit from the manufacturer.
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abby72625d ago
That's a solid fix. Reminds me of a buddy who kept getting comeback squeaks until he started putting a tiny bit of anti-seize on the caliper slide pins, even the ones that seemed fine.
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