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I finally get why our retainer clients churn after talking to an ex-client in Denver
She told me we billed her $4,000 a month for reports she never opened, so I asked what she actually wanted and the answer was a 10 minute monthly call, has anyone else found that clients just want talking time not deliverables?
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grantw412mo ago
$4,000 a month for reports she never opened" that part got me. I mean, maybe she just didn't know what to ask for until you gave her the chance. But honestly, a 10 minute call saving a client sounds kinda too easy. Replacing all that work with a chat feels like a big stretch, idk.
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