A customer told me my headbands looked "tacky" and tbh they were right

I was doing those little fabric headbands for fancy journals and this one lady straight up said they looked cheap. Switched to leather strap closures instead and now I'm selling 3x more per month, has anyone else gotten brutal feedback that actually helped?

3 comments

3 Comments

the_viola9d ago

Yeah I get what @alice928 is saying about it being more about the creator making a smart move than the customer being helpful. I remember reading something in a small biz newsletter a few months back about how a lot of successful product changes come from customers being brutally honest, even if they're mean about it. The lady probably didn't mean to hand you a business tip on a silver platter but honestly sometimes the trash talk is just a wakeup call in disguise. It's like when someone says your stuff looks cheap, you gotta stop and ask yourself if there's any truth to it even if they delivered it like a jerk.

olivia6709d ago

I read something similar in a crafting blog not long ago about how sometimes a customer's blunt honesty is actually a hidden gift. It sounds like that lady did you a favor without meaning to, since switching to leather clearly worked out much better. Hard to hear at the time, but those kinds of wake-up calls can really steer you in the right direction.

alice9289d ago

Whoa hold up, I gotta push back a little on that crafting blog thing. Honestly, I think calling that lady a "hidden gift" is a stretch since she was just being rude, not giving helpful advice. Tbh, the real takeaway here is that the creator saw an opening and made a smart change, not that the customer was secretly trying to help.

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