Talking to a nervous horse actually helped me finish faster
There's this mare I see every month who hates having her feet handled. Last time, I tried just chatting to her like a person while I worked. She settled down and let me trim all four hooves without a fuss. It cut my time there by half. Might sound obvious, but I never thought it would work so well.
That article in Horse & Rider magazine last month was all about equine therapy programs. Totally backs up what @bettyramirez is saying about connection over force.