Loading…
4
Overheard a dad at the drive-thru tell his kid something that got me thinking...
I was in line at a Burger King in Toledo last Tuesday, and the guy in the car ahead was getting his order. They gave him a drink with no lid and a burger that was just... wrong. He told his son, 'It's not about the mess-up, it's about how they fix it.' They just handed him a new drink and walked off. He drove away shaking his head. Made me realize I've been too quick to just accept a bad fix. Has anyone else had a place just give a half-hearted fix and act like it's enough?
4 comments
Log in to join the discussion
Log In4 Comments
mason_reed475mo ago
That reminds me of a story from a local news blog last month. A customer at a hardware store got the wrong size pipe fitting, and the clerk just tossed the right one on the counter without a word. The article pointed out that a real fix needs a quick "sorry about that" to actually feel resolved. Makes you wonder if some places just train people to swap items, not to actually make things right.
5
rowanw955mo ago
Exactly. It's like they teach the physical fix but ignore the human part. A pharmacy tech just shoves a corrected prescription across the counter with a blank stare. A barista remakes a drink in total silence after getting the order wrong. The transaction is technically complete, but you leave feeling worse than when you walked in. That lack of basic care is what makes people not want to go back.
2
the_alex2mo ago
Have you tried just saying the apology first before handing over the fix?
2
wilson.olivia5mo ago
Right? A cashier once just slid my correct change over without a word after a mistake. Isn't the whole point to make you feel okay about coming back?
5