I was at the parts house in Denver and heard a guy say he never checks the door switch on a washer that won't spin.

He said it's always the motor coupler or the lid lock assembly. I've found at least three units this month where it was just a busted door switch. Saved the customers a ton on parts and labor. Why do people get so locked into one diagnostic path? Anyone else run into techs who skip the simple checks?

4 comments

4 Comments

finley_shah6429d ago

Last year at our shop in Phoenix, we had a string of those same front loaders with no spin. My boss was ready to order a bunch of new motors, but I just checked the door switches first. Found four bad ones in a single week. It's crazy how some techs just go straight for the most expensive part. That kind of tunnel vision costs customers real money for no reason.

wadec9229d ago

Totally get what you're saying about checking the simple stuff first. But honestly, sometimes that door switch check is the first step in the manual for a no-spin issue. A good tech should follow the diagnostic chart, not just jump to the end. It saves everyone time and money to start with the basics.

patricia3212d agoMost Upvoted

Tunnel vision costs customers real money" is so true. I once spent a whole afternoon convinced a client's issue was a major foundation crack, only to find out their kid had just piled a ton of dirt against the siding. Felt like a real genius that day.

brooke_taylor29d ago

Checked a neighbor's washer last week. It was just the door switch, saved them a whole motor replacement.