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TIL the beeping microwave that 'wouldn't heat' was just set to 0 power for 4 hours
Got a call from a woman named Doris in Cedar Rapids who swore her microwave was broken because it beeped for 45 minutes straight but the food stayed cold. I drove out, popped the panel off, ran a test, and the thing was working fine. Turns out her grandson had set the power level to 0 and she'd been running it like that for weeks without noticing the button. I charged her the $80 trip fee, she laughed, and now I feel dumb asking, do you all walk the customer through the keypad before you even open your toolbox?
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wilson.olivia5h ago
45 minutes is the part that gets me. If Doris sat there that long listening to beeps without walking over to check, the keypad was never the problem. I've run service calls for 12 years and the folks who need a walkthrough are usually happy to get one, but they also call back the next week about something else. You open that toolbox, you own the microwave forever. Charging her the $80 was right because she called a pro for a working machine. Hand-holding just trains people to skip reading the manual and dial you instead.
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felixhenderson5h ago
Read somewhere that most service calls end up being user error, and @wilson.olivia nailed it about the manual.
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