Customer support chat had me convinced I was talking to a bot

Last Tuesday I was trying to cancel a subscription for a service I barely used. The chat person kept responding in perfect sentences with no typos and always used my full name. Every answer looped back to offers or discounts no matter what I typed. I asked three times just to cancel and got the same scripted response each time. After 20 minutes I asked if they were a real human and they said "I am a trained agent" without any emotion. I finally called the phone line and a real person cancelled me in 2 minutes flat. Has anyone else gotten that eerie feeling where a support chat feels too robotic to be real?

3 comments

3 Comments

grace_knight192d ago

Wait, is it possible some companies purposely make their chat bots kind of bad so you give up and use the phone line instead? @williamw75 I've noticed the same thing with pizza places, sometimes it feels like they're training us to just call them.

williamw753d ago

It's like everything's turning into a scripted transaction now, even picking up pizza feels automated.

green.noah3d ago

@williamw75 but the automation means less small talk and faster pizza, isn't that a win?