The $450 'life coach' apology that made me more mad than the original problem

I hired this online life coach last year after my divorce because she seemed so genuine in her free YouTube videos. Paid her $450 for a 6 session package and she didn't show up to 3 of the calls, then sent a group apology email blaming 'tech issues' and 'overbooking.' That apology felt like a script a robot would write, no real admitting she messed up. Has anyone else gotten an apology from a service person that just made the whole thing worse?

3 comments

3 Comments

tessaperry1d ago

$450 for six sessions isn't cheap but it's not life changing money either. People miss appointments all the time, she sent an apology, you got a refund I assume? The real issue is you put a stranger on a pedestal because her YouTube videos felt genuine. That's on you for buying the hype. Group apology emails are trash but life coaches aren't therapists, they're self help salesmen. Getting mad about it just gives her more free publicity in your head.

henryt181d ago

$450 for six sessions, right? Thats like paying for a fancy dinner and getting a cold appetizer. @tessaperry you hit it though - people miss appointments, she said sorry, and you got your money back so whats the big drama? Sounds like someone wanted a magic fix from a YouTube guru and got a reality check instead. Group emails are the lazy way out, sure, but life coaches are basically motivational T-shirts with payment plans. Freaking out over it just gives her free rent in your brain, which is exactly what she wants.

charlies371d agoMost Upvoted

Have you ever actually tried getting a refund from someone who already cashed your check? Its not always instant and smooth. Honestly, the real move here is to treat life coaches like you treat gym memberships - assume you're paying for the structure, not the magic. If you miss a session, you miss it, and a group email is just lazy communication, not a personal attack. Next time, set a hard rule: pay per session, not upfront, and record everything the coach promises in writing. That way when the "motivational T-shirt" runs out of slogans, you've got receipts and zero confusion.