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Turns out my grooming pricing was based on bad math for 3 years
I had a customer last month show me her receipt from 2021 compared to my current prices. She pointed out I was charging less for a full groom on her golden retriever now than I was back then. I checked my spreadsheet and realized I had been using the wrong formula for calculating my time since I updated my prices. Has anyone else caught a mistake in their own data that was staring them right in the face?
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evan5433mo ago
The "bad math for 3 years" part really got me thinking. That golden retriever owner saved you from losing even more money down the road. I wonder how many other clients noticed but never said anything, especially if they thought it was just a deal or a random coupon. You might have a silent group of customers who assumed you were giving them a break, not that you messed up a formula.
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jenny_lane123mo ago
Well, how many of those silent regulars do you think actually noticed versus just figured it was a random lucky discount?
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stellat463mo ago
Hold on a second, I don't think it was actually a bad formula for 3 years. The original poster said they got the mistake fixed after the golden retriever owner pointed it out, so it must've only been wrong for a little while before they caught it. I get the whole "silent regulars" thing though, most people just assume it's a random discount or a computer glitch and don't think twice about the math behind it. They'd probably only pipe up if the total went up unexpectedly, not if it went down.
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