Did you maybe just go too hard on the snacks and episodes?

Yikes, that story hits close to home! I once had a client ask for tulips instead of carnations the day before an event. My version of a policy sheet was just me begging them not to change their mind. Breathing exercises behind the cooler sounds way better than my method, which is basically just muttering curses under my breath. Your rush fee idea is genius, though. I'm definitely stealing that for my next quote.

Why not let the wearer choose how they want to look?