I had a customer in Seattle stop me mid-inspection last year to ask if the camera was showing a lava lamp. I was just silently scrolling past a totally normal, gloopy section of pipe. It was a real wake-up call that my expert view and their confused view were two different things. Now I talk through every single foot like I'm giving a tour to a very curious alien. It feels silly at first, but it turns a confusing video into a simple story about their chimney. That extra talking is the difference between them trusting the work and thinking you're just running up the bill.

Tell me about it, my truck's basically a rolling museum. @jordan_henderson13 finding that 2004 spec is exactly why I can't throw my old groovers out. Guess we're stuck with this stuff until the last inspector retires.