Pro tip: I started charging a flat $75 diagnostic fee last month and it's cut my no-shows in half
I used to do free estimates, but after three no-call, no-shows in one week, I changed my policy. Now I tell people the $75 covers the first hour of diagnosis and gets applied to the final repair bill. Some clients think it's fair, saying it shows I'm serious and they're serious. Others get mad, saying they just want a quote and won't pay to get one. I'm in a smaller market, so word gets around fast. What's your take on diagnostic fees for residential calls?